Refund cancellation

Refund & Cancellation Policy

Effective Date: 15 July 2026

This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled for the JustMySchool platform. By subscribing to our services, you acknowledge that you have read and agreed to this policy.

1. Free Trial

JustMySchool offers a 14-day free trial that provides access to the platform and its features, allowing schools to evaluate the service before purchasing a subscription.

We encourage all institutions to thoroughly evaluate the platform during the trial period to ensure it meets their requirements before making a purchase.

2. Subscription Purchases

All subscription payments made for JustMySchool are considered final after successful payment confirmation.

Subscriptions become active immediately upon successful payment unless otherwise specified.

3. No Refund Policy

Since JustMySchool provides immediate access to a cloud-based Software-as-a-Service (SaaS) platform, all subscription payments are non-refundable.

Refunds will not be provided for, including but not limited to:

  • Change of mind after purchase.
  • Partial use or non-use of the platform.
  • Early cancellation of a subscription.
  • Failure to use available features.
  • Change in school requirements or management decisions.
  • Dissatisfaction after the free trial period has expired.

4. Cancellation

Schools may choose not to renew their subscription at the end of the active subscription period.

Cancellation prevents future renewals only and does not entitle the customer to any full or partial refund for the remaining subscription period.

5. Data Access After Expiry

Upon subscription expiry or cancellation, access to the platform may be restricted or suspended.

Schools are encouraged to export or back up any required data before the subscription expires.

6. Assisted Implementation Services

Charges paid for optional implementation services, onboarding assistance, configuration, data migration, staff training, or similar professional services are non-refundable once the service has commenced.

7. Exceptional Circumstances

Refund requests arising solely from duplicate payments or accidental multiple transactions may be reviewed on a case-by-case basis after verification.

Any approved refund under such circumstances shall be processed using the original payment method wherever possible.

8. Service Availability

Temporary interruptions due to scheduled maintenance, infrastructure upgrades, internet connectivity, force majeure events, or circumstances beyond our reasonable control shall not qualify for refunds.

9. Contact Us

For questions regarding subscriptions, cancellations, billing, or payments, please contact:

JustMySchool
Email: support@justmyschool.com

By purchasing a subscription to JustMySchool, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.